Return eligibility
You may return unopened, unused products in their original sealed packaging within 30 days of delivery. For hygiene and safety reasons we cannot accept returns of lip products that have been opened, swatched or used, unless the item arrived damaged, defective or incorrect.
How to return
- Email crestlinerow2@outlook.com with your order number and the items you would like to return, or call (701) 997-6923.
- We will reply within one business day with return instructions and the return address.
- Ship the item back within 14 days of receiving instructions. We recommend a trackable service.
Return shipping for change-of-mind returns is paid by the customer. If the item is damaged, defective or incorrect, we provide a prepaid return label or, where return is impractical, refund or replace without requiring a return.
Refunds
Once we receive and inspect the return, we email you to confirm. Approved refunds are issued to the original payment method within 2 business days of inspection; your bank or card issuer may take 5–10 business days to post the credit. Refunds include the full product price and applicable sales tax. Original shipping charges are refunded only when the return is due to our error or a damaged or defective item.
Exchanges
To exchange an unopened shade, return it for a refund and place a new order, or contact us and we will arrange it for you.
Damaged, defective or incorrect items
Contact us within 14 days of delivery with a photo of the item and packaging. We will replace it or issue a full refund, including shipping, at your choice.
Refills
When refills become available they follow this same policy.
Non-refundable items
Opened or used lip products (other than damaged, defective or incorrect items) and gift cards, if offered in future.
Chargebacks
If there is a problem with your order, please contact us first. We resolve most issues within one business day and this is usually faster than a card dispute. Your statutory rights and card-network dispute rights are not affected.
Contact
Crestline Row LLC, 631 Horseshoe Rd, Cannon Ball, ND 58528, United States. Email crestlinerow2@outlook.com or call (701) 997-6923 (Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time).