Cancelling an order
You may cancel your order free of charge until your order ships (usually within 12 hours of purchase). To cancel, email crestlinerow2@outlook.com or call (701) 997-6923 with your order number. If we have not yet handed the parcel to the carrier, we will cancel it and refund the full amount, including shipping and tax, to your original payment method. The credit usually appears within 5–10 business days.
After shipment
Once an order has shipped it can no longer be cancelled, but unopened items may be returned under our Return & Refund Policy.
Orders we cancel
We may cancel an order if an item is unavailable, if there was a clear pricing error, if we cannot verify payment, if the order appears fraudulent, or if it exceeds purchase limits (10 per shade, 20 items per order). If we cancel, you receive a full refund and an email explaining why.
Subscriptions, bookings and pre-orders
We do not currently offer subscriptions, bookings, reservations or pre-orders. If we introduce them, their cancellation terms will be shown before purchase and added here.